Excellent Customer Service is Key
Delicious food and great ambiance have key roles in diners’ perception of your operation, but the most important influencer of all just might be customer service. Use these tips to ensure your employees are providing all-star customer service:
- Pay attention to the little details that make up the overall dining experience.
- When hiring, attitude and true desire to serve can often trump years of experience.
- Take time to properly train employees.
- Show employees how to be genuine and make customers feel important.
- Reward employees who go the extra mile.
- Remember, hospitality is when something happens “for” customers, not “to” them.
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SOURCE
http://restaurant-hospitality.com/blog/how-put-hospitality-back-restaurant-industry
